Author: admin

Dave Gould, Senior Program Attorney, 13th Circuit, Florida Guardian ad Litem Program

“It was critically important for us to gauge whether recent training had successfully addressed staff concerns. Telcare cut through the haze and allowed us to get exactly the information we needed. Thanks to them we’ve not only been able to measure the effectiveness of our training techniques, but also tailor future strategies as well. In a world where information is power, Telcare has given us the tools we need to become even more powerful advocates for the best interest of the children we serve.”

Matt Utley, Vice President of Service Operations

“Telcare’s comprehensive survey services help us find out how our customers are treated by their selling and servicing dealers by determining their CSI – customer satisfaction index.  Through Telcare’s secure website, our online CSI reports are accessible to both our staff and dealer network, which has raised the awareness and focus all of us have on customer satisfaction, and the results prove it.  We use these scores to reward our dealers with Service Excellence Awards and inform our customers of their achievement.  Telcare makes it easy for us to keep customers’ needs front and center.”

Jacqueline W. Vlaming, Senior Vice President / General Counsel

“Telcare’s surveys of our national accounts give us the feedback we need to provide better service to these important customers.  Their survey agents are great at obtaining detailed specifics from our customers, which we are alerted to by Telcare’s Hot Email service, allowing us to quickly react to our customers’ issues.  Coverall is especially impressed with Telcare’s striving to utilize disadvantaged people as survey agents.  We really like that they try to put people to work that might otherwise not have that opportunity.”

Kathleen Rainey, Sr. Vice President of Operations and Human Resources

“We have been extremely pleased with the level of service and excellence that Telcare has provided to us over the past 5 years.  They have been an important part of our ability to identify key strategic components and implementation plans in our ongoing effect to maintain the highest level of client satisfaction.”

Doug Santoro, Owner

“Making the calls to our customers for their feedback is important to our success. Telcare has taken that responsibility and does an outstanding job. Their services pay for themselves.”

Matt Lambert, CCM, General Manager

“As the general manager of a golf and country club with over 1,000 homes, it is imperative that I keep the lines of communication open with the residents in my community. Telcare administered our latest member survey, and we were thrilled with the results we received!

Telcare proved to be very knowledgeable and experienced with the type of survey we needed, and we were very pleased with their level of professionalism and flexibility to our needs. We particularly appreciated Telcare’s online reporting tools, because they allowed us to structure the results in a format that suited both our needs and the needs of our members.

The survey helped us identify the expectations of our membership, and as a result, we expect to achieve a higher level of satisfaction with our members. We look forward to working with Telcare again on our next survey.”

Karina Sanchez, Service Manager, iDEN Mexico

“The Motorola Mexico team is very happy with Telcare’s open communication and their effective recommendations for improvements to the Nextel customer satisfaction survey process.

The real success story is Telcare’s willingness to make changes to the process, and improve the way that Nextel, Motorola’s customer, receives the survey data.  Although, Telcare has been performing these surveys to Mexico for six years, after only 6 months on the new custom Online Survey Reports tool, Nextel is seeing value in the survey data and using it to improve internal processes throughout Mexico.”