Jacqueline W. Vlaming, Senior Vice President / General Counsel
“Telcare’s surveys of our national accounts give us the feedback we need to provide better service to these important customers. Their survey agents are great at obtaining detailed specifics from our customers, which we are alerted to by Telcare’s Hot Email service, allowing us to quickly react to our customers’ issues. Coverall is especially impressed with Telcare’s striving to utilize disadvantaged people as survey agents. We really like that they try to put people to work that might otherwise not have that opportunity.”