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Telcare is your partner for market research. When you need to know what your customers are thinking, we can assist you in finding the answers. Telcare provides Survey Development & Consulting services which will assess your project, assist you in choosing a method, design the survey, and analyze the results. Market Research differs from satisfaction surveys in that you are asking the "what-if" questions, instead of the "how was" questions.  Here are some of the market research questions you might want to ask your customers, employees, members, guests, or dealers?
Telcare can assist you in analyzing the responses to discover where you should be spending your internal investments. GAP analysis, which we provide, is very helpful to know how important something is versus any other aspect. For example, would you roll out a new product if they show a high level of interest in a new product, but show a low importance ranking in its key feature? Telcare knows how to make sense of the most complex questions when it comes to market research. Please contact our team today to learn more. |
Client Testimonial
Karina Sanchez, Service Manager, iDEN Mexico
"The Motorola Mexico team is very happy with Telcare's open communication and their effective recommendations for improvements to the Nextel customer satisfaction survey process.
The real success story is Telcare's willingness to make changes to the process, and improve the way that Nextel, Motorola's customer, receives the survey data. Although, Telcare has been performing these surveys to Mexico for six years, after only 6 months on the new custom Online Survey Reports tool, Nextel is seeing value in the survey data and using it to improve internal processes throughout Mexico."