Telcare Corp. provides customer retention services to companies by performing telephone, mailed, and web satisfaction surveys via our virtual call center, and mailing greeting/holiday cards and letters.
We are a drug-free workplace, any offer of employment is contingent on passing a drug test.
- Daily review and categorization of survey verbatim comments
- Human Resource duties:
- Screening, interviewing, and hiring work-at-home survey agent candidates
- Training and re-training survey agents
- Daily management of survey agents including scheduling, project tracking, and quality of work
- Process all incoming client survey data and distribute work to survey agents
- Process all outgoing reports, cards, and surveys.
- General office duties include answering phones and other general tasks.
- Office Equipment duties include computer/technical research for new methods/projects, new/upgrade computer program installation and trouble-shooting, comparison shopping for purchase.
- Other duties commensurate with this position as assigned by the Office Manager and/or President of the company.
- Excellent writing and proof-reading skills
- Very organized
- High attention to detail
- Take charge attitude
- Juggle multiple priorities
- Excellent follow-through
- Confident and authoritative
- Bilingual (English/Spanish) not required but favorable
Technical and Language Skills Required:
- Windows 10
- Understanding of file names/extensions, directory structure, LAN drives
- Word, Excel, Access & Power Point 2013
- Letter composition
- Proof reading
- Email (equivalent LAN-based email system)
- Internet surfing
- Computer program installation and trouble-shooting
Hours: Mon. thru Fri. 8:30am – 5:00pm, 1/2 hour for lunch
Dress Code: Mon-Thurs: Professional, slacks okay, Friday: Casual, jeans okay
Growth opportunity: Responsibility and salary increases
Benefits: Personal leave, Paid holidays and vacation, Retirement plan, Education reimbursement; no medical or dental benefits available.
Apply for this opportunity by clicking here
and attaching your resume to the email. Only happy, well-adjusted, mature, experienced people need apply.