Text - SMS Surveys PDF Print E-mail

Mobile Marketing Survey Campaigns

The onslaught of text messaging (SMS) in the US has spawned a new survey method now available for customer satisfaction and market research.  A few survey questions, usually requiring a single number or word response, can be texted to your customers as a survey.  Text/SMS Survey FAQs

Think about how powerful this could be?

5531648Example:  You own a coffee shop.  A customer comes in and buys a coffee and a doughnut.  During the transaction, the server requests the customer's cell phone number in exchange for a coupon for a free cup of coffee on their next visit.  

You send Telcare a batch of cell phone numbers.  We send out a text to each one asking them to rate their overall experience that day at your shop, reminding them of the coupon if they respond.  They reply with a numeric rating, and if they desire, any comments.  Telcare replies back again with a coupon number.

Telcare's database is updated to reflect their response, and the data immediately becomes available on the Online Survey Reports site.

Do you want to know more about how Text/SMS Surveys work?  Please review our detailed Text/SMS Survey FAQs.

Text messaging of surveys is the new frontier for market research, and Telcare is your partner in that journey.  Please contact our team today to learn more.
 

Client Testimonial

Mirasol Country Club

Matt Lambert, CCM, General Manager

“As the general manager of a golf and country club with over 1,000 homes, it is imperative that I keep the lines of communication open with the residents in my community. Telcare administered our latest member survey, and we were thrilled with the results we received!


Telcare proved to be very knowledgeable and experienced with the type of survey we needed, and we were very pleased with their level of professionalism and flexibility to our needs. We particularly appreciated Telcare's online reporting tools, because they allowed us to structure the results in a format that suited both our needs and the needs of our members.


The survey helped us identify the expectations of our membership, and as a result, we expect to achieve a higher level of satisfaction with our members. We look forward to working with Telcare again on our next survey.”