Telcare is your one-stop shop for client retention services, especially customer satisfaction surveys. We take the mystery out of your customer’s experience history. Our super flexible Online Survey Reports secure site will give you the detailed feedback you need to understand the survey response data. Telcare’s comprehensive Survey Development & Consulting services will take you from A to Z in the survey process.
Matt Utley, Vice President of Service Operations
“Telcare’s comprehensive survey services help us find out how our customers are treated by their selling and servicing dealers by determining their CSI – customer satisfaction index. Through Telcare’s secure website, our online CSI reports are accessible to both our staff and dealer network, which has raised the awareness and focus all of us have on customer satisfaction, and the results prove it. We use these scores to reward our dealers with Service Excellence Awards and inform our customers of their achievement. Telcare makes it easy for us to keep customers’ needs front and center.”
How do you know you need us?
Of course all companies and organizations can benefit from putting more effort into their customer retention programs. The question is...do you need our assistance? We've devised this easy 5-question test to determine your emphasis on customer satisfaction. The best part is that the questions are windows into how we can assist you!
Take this easy test and see how you do!