Telcare is your one-stop shop for client retention services, especially customer satisfaction surveys. We take the mystery out of your customer’s experience history. Our super flexible Online Survey Reports secure site will give you the detailed feedback you need to understand the survey response data. Telcare’s comprehensive Survey Development & Consulting services will take you from A to Z in the survey process.
Coverall Health-Based Cleaning System
Jacqueline W. Vlaming, Senior Vice President / General Counsel
“Telcare’s surveys of our national accounts give us the feedback we need to provide better service to these important customers. Their survey agents are great at obtaining detailed specifics from our customers, which we are alerted to by Telcare’s Hot Email service, allowing us to quickly react to our customers’ issues. Coverall is especially impressed with Telcare’s striving to utilize disadvantaged people as survey agents. We really like that they try to put people to work that might otherwise not have that opportunity.”
How do you know you need us?
Of course all companies and organizations can benefit from putting more effort into their customer retention programs. The question is...do you need our assistance? We've devised this easy 5-question test to determine your emphasis on customer satisfaction. The best part is that the questions are windows into how we can assist you!
Take this easy test and see how you do!