Telcare is your one-stop shop for client retention services, especially customer satisfaction surveys. We take the mystery out of your customer’s experience history. Our super flexible Online Survey Reports secure site will give you the detailed feedback you need to understand the survey response data. Telcare’s comprehensive Survey Development & Consulting services will take you from A to Z in the survey process.
Karina Sanchez, Service Manager, iDEN Mexico
“The Motorola Mexico team is very happy with Telcare’s open communication and their effective recommendations for improvements to the Nextel customer satisfaction survey process.
The real success story is Telcare’s willingness to make changes to the process, and improve the way that Nextel, Motorola’s customer, receives the survey data. Although, Telcare has been performing these surveys to Mexico for six years, after only 6 months on the new custom Online Survey Reports tool, Nextel is seeing value in the survey data and using it to improve internal processes throughout Mexico.”
How do you know you need us?
Of course all companies and organizations can benefit from putting more effort into their customer retention programs. The question is...do you need our assistance? We've devised this easy 5-question test to determine your emphasis on customer satisfaction. The best part is that the questions are windows into how we can assist you!
Take this easy test and see how you do!