Telcare is your one-stop shop for client retention services, especially customer satisfaction surveys. We take the mystery out of your customer’s experience history. Our super flexible Online Survey Reports secure site will give you the detailed feedback you need to understand the survey response data. Telcare’s comprehensive Survey Development & Consulting services will take you from A to Z in the survey process.
The Country Club at Mirasol
Matt Lambert, CCM, General Manager
“As the general manager of a golf and country club with over 1,000 homes, it is imperative that I keep the lines of communication open with the residents in my community. Telcare administered our latest member survey, and we were thrilled with the results we received!
Telcare proved to be very knowledgeable and experienced with the type of survey we needed, and we were very pleased with their level of professionalism and flexibility to our needs. We particularly appreciated Telcare’s online reporting tools, because they allowed us to structure the results in a format that suited both our needs and the needs of our members.
The survey helped us identify the expectations of our membership, and as a result, we expect to achieve a higher level of satisfaction with our members. We look forward to working with Telcare again on our next survey.”
How do you know you need us?
Of course all companies and organizations can benefit from putting more effort into their customer retention programs. The question is...do you need our assistance? We've devised this easy 5-question test to determine your emphasis on customer satisfaction. The best part is that the questions are windows into how we can assist you!
Take this easy test and see how you do!