Karina Sanchez, Service Manager, iDEN Mexico
“The Motorola Mexico team is very happy with Telcare’s open communication and their effective recommendations for improvements to the Nextel customer satisfaction survey process.
The real success story is Telcare’s willingness to make changes to the process, and improve the way that Nextel, Motorola’s customer, receives the survey data. Although, Telcare has been performing these surveys to Mexico for six years, after only 6 months on the new custom Online Survey Reports tool, Nextel is seeing value in the survey data and using it to improve internal processes throughout Mexico.”