Newmar Corporation


Matt Utley, Vice President of Service Operations

“Telcare’s comprehensive survey services help us find out how our customers are treated by their selling and servicing dealers by determining their CSI – customer satisfaction index.  Through Telcare’s secure website, our online CSI reports are accessible to both our staff and dealer network, which has raised the awareness and focus all of us have on customer satisfaction, and the results prove it.  We use these scores to reward our dealers with Service Excellence Awards and inform our customers of their achievement.  Telcare makes it easy for us to keep customers’ needs front and center.”